Thank you for choosing Boddor IT Services. We are committed to the delivery of excellent products and services that meet your needs. This Refund and Return Policy summarises the terms on how we process refunds, returns, and cancellations in order to ensure customer satisfaction.

1. Refund Eligibility

If you are not satisfied with your purchase or service, you may request a refund or return under the following conditions:

  • Products: Refunds or returns are available for physical or digital products purchased from Boddor if the product is defective, damaged, or not as described.
  • Services: Refunds for services are considered on a case-by-case basis. Requests for refunds must be made within 30 days of purchase and will only be granted if the service provided does not meet the agreed-upon terms.

Eligibility conditions:

  • The product must be unused and in the same condition as when received.
  • The product must be returned in its original packaging (if applicable).
  • A valid proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Refundable Items and Services

Certain products and services are not eligible for refunds, including:

  • Downloadable software, digital products, or licenses once accessed or delivered.
  • Services that have been fully rendered or completed.
  • Custom or personalized products made to order.
  • Items purchased as part of clearance or special sale promotions marked as “Final Sale.”

3. How to Request a Refund or Return

To request a refund or return, please follow these steps:

  • Contact Us: Email us at [email protected] or call +1 (307) 336-0130 to initiate your request. Please provide your order number, proof of purchase, and a description of the issue.
  • Approval Process: We will review your request and notify you if your return or refund is approved. We may request additional information or photos to assess the situation, or you may need to return the product for inspection.
  • Return Shipping: If a return is approved, we will provide instructions on how and where to return the product. You may be responsible for return shipping costs unless the item is defective or not as described. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
  • Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within a specified number of business days.

4. Late or Missing Refunds

If you haven’t received your refund after the designated processing period, please:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card company, as there may be a delay in processing. If you have done the above and still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need to exchange an item, please contact us at [email protected] to initiate the process. Depending on availability, we will process your exchange as soon as possible.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately. We will arrange for the return, repair, or replacement of the item at no additional cost to you. We may request photos or other evidence of the damage to assist in processing your request.

7. Cancellations

You may cancel an order for a product or service within 24 hours of placing the order for a full refund, as long as the product has not shipped or the service has not been rendered. After this period, cancellation requests will be processed according to our refund and returns policy.

8. Changes to This Refund and Returns Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. If significant changes are made, we will notify customers by email or through our website.

9. Contact Information

For questions regarding this Refund and Returns Policy, please contact us:

Boddor IT Services

Email: [email protected]
Email: [email protected]
Email: [email protected]
Phone: +1 (202) 992-2095
Address: 5900 Balcones Dr Ste 100 Austin, TX 78731, United States